Welcome Arrival Ambassador - Westin Mina Seyahi

Job Description

Job Number 22144238 Job Category Rooms & Guest Services Operations Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The Westin Welcome Host will be situated in the hotel main lobby providing a personalized service to all our guests coming through the lobby ensuring a high standard of quality experience at all times. He/ she always smiles, greets, shows direction to locations and provides information always reflecting a positive image to all customers. Key Performance Areas: General Reports to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard. Demonstrates pride in the workplace with a high level of commitment. Treats all guests and colleagues in a polite and courteous manner at all times. Cooperates and assists all guests in a prompt, caring and helpful manner. Anticipates guest?s needs wherever possible and reacts to these to enhance guest satisfaction. Promotes a helpful and professional image to the internal and external customer. Ascertain a high degree of guest satisfaction (to receive zero complaints about your department). Uses guest names whenever appropriate. Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms. Is well informed about special functions and events held in the hotel on a daily basis. Is aware of the hotel management, their office location, role and availability. Complies with the hotel?s legal requirements for fire, bomb threats and Health & Safety and is aware of all emergency procedures. Attends all training sessions as required. Keeps work areas clean and tidy at all times. Is fully aware of the national history of Dubai, places of interest, shopping areas, etc. Maintains professional confidentiality and never discloses any secrets pertaining to the Company. Carries out any reasonable duties as requested by a senior manager. Ensures that brand standards and SOPs are followed as trained. Planning and Organizing Welcomes customers walking through the lobby using the greeting of the day. Bids farewell to departing customers. Gives directions to the guests walking through the lobby and directs them towards the requested location. When there is more then one lobby host available and when possible escorts guests towards their requested location. Approaches guests in the lobby and queuing at any desks pro-actively offering assistance. Identifies all regular guests to ensure recognition upon arrival. Ensures the lobby area is always clean and tidy, furniture well arranged. Ensures that there is music playing in the lobby, pleasant in volume and style. Ensures that the flowers in the Lobby look fresh and pleasant. Ensures the Lobby is clean and Communication Pass on guests? complaints to the right managerial level. Is aware of the hotel occupancy and average room rate today, month to-date and performance against budget requirements and selling strategy. Liaises with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests. Uses guest relations logbook for any notable comments to guarantee effective and seamless communication. Reports any maintenance faults to the Engineering Department and makes necessary follow-up. Proactively attends departmental briefings and communication meetings regularly. Procedures and Controls Maximizes room sales and revenue and minimizes operational costs. Personnel and Development Attends departmental and hotel trainings when scheduled and nominated. Key Competencies Customer Focus Actively seeks feedback from customers rather than wait for complaints. Critically evaluates one?s own performance and consistently sets high standards. Insists on clarity of roles, functions and tasks. Sets up and maintains systems of information, ensures procedures are being followed. Consistently produces error free output. Is always concerned with maintaining standards accuracy and quality. Team Work Willing to share freely knowledge, information, ideas and experience to assist others. Gives credit and recognition to others. Talks frequently about the importance of considering other departments as part of the overall team. Works with and supports others as part of a team both within and across functions. Understands the needs to work together to create an environment of cooperation and mutual responsibility. Encourages two way communications, confirms the message has been understood and seeks feedback. Convey a message, verbally or in writing to both individual and groups. Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests? service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests? well-being, and we?re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you?re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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