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Warranty Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   29 Jul, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Warranty Manager | Al Futtaim Automotive | Electric VehiclesÿOverview Of The Role:To run the Warranty operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the Principals. Supervise a team of warranty technical leaders & warranty administrators & build an effective team. To present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. To provide quality & efficient services to the internal & external customers in warranty related issues. To help, guide & monitor warranty team (warranty administrator & technical leader). Liaise with counterparts in the company including from Sales, Parts, STS, Finance & Technical dept. to obtain various information/ help to run the dept. effectively.Warranty Manager should understand ?Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends.ÿWhat You Will Do:

  • Provide guidance & support to the warranty staff in warranty related technical & operational issues.
  • Monitor & strive to improve warranty rate & conditions.ÿÿÿÿ
  • Provide feedback / report on all field visits to the line manager
  • Provide quality, quick & efficient support/solutions/guidance to warranty staff (warranty administrator & technical leader) whenever requested.
  • Ensure to play key role by supporting warranty staffÿ& warranty manager to achieve the targets of the dept.
  • Develop analytic approach, update himself/herself with latest information, technology & products features, have statistical figures / data of related jobs to monitor / analyze from time to time to further improve & have better control.ÿÿÿÿÿÿ
  • Responsible to run the operation smoothly within policies & save time / money (where-ever possible in warranty jobs) by adopting effective techniques & to maintain good credibility with customers & brand.
  • Responsible for daily, weekly & monthly performance reports of the section, analysis & effective countermeasures to achieve the targets.
  • Liaise with training dept. & conduct on job training & other necessary trainings for warranty staff & service advisors.
  • Prepare HR development plan / required trainings for yourselfÿ& your staff.
  • Based on market surveys of the competitors, warranty staff inputs, current performance, management?s directives, make strategic plan to discuss with warranty manager to achieve the targets, to overcome the issues & maintain good reputation.ÿ
  • Provide feedback through various presentations, media & reports to the management.

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