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Waitress

2.00 to 6.00 Years   Dubai, United Arab Emirates   22 Feb, 2022
THE SURF CAFE
4 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationCertification / diploma
Salary$500 - $1,000
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

As a Waiter/ess, your role will be to serve guests requirements to their satisfaction, efficiently and courteously to the Leen?s Service Standards.The main duties and responsibilities of this role are:

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner
  • Seek assistance from other team members, supervisors and managers when required
  • Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service (up selling, guest recognition, resort knowledge)
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met

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