Responsible for delivering friendly and efficient service by creating a warm and welcoming atmosphere for all our guests and ensuring they have a great experience. The Waiter should be attentive to our guests? needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to the restaurant?s standards.
Key Duties and Responsibilities
Serve guests in assigned section under the supervision of the Head Waiter and prepares mise-en-place daily
Take customer orders and deliver food and beverages
Present menu, answer questions and make suggestions regarding food and beverages, daily specials, on-going promotions, etc.
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Follow the standard sequence of service as per outlet SOP
Actively upsell at all opportunities to help increase the average check
Anticipate guests needs and to react to these in order to provide maximum guests satisfaction and to promote guest relations
Stock up all workstations and ensure they are operationally ready
Clear all soiled dishes from workstations
Demonstrate teamwork by co-operating and assisting colleagues as needed
Assist the Head Waiter in running the daily operations
Adhere to all cash handling policies and procedures
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
