Virtual Learning Specialist

Job Description

* Req #: 28026BR* Location: Dubai, Dubai, AE * Full-Time* Designs and builds dynamic, interactive and engaging virtual instructor-led training courses in Adobe Connect, WebExand/or Zoom. * Contributes to the innovative use of technology to deliver effective learning solutions, providing technical expertise for virtual learning and conversion of existing virtual instructor-led programs to in-person instruction. * Advocates for the experience of adult learners to internal and external stakeholder groups, referencing appropriate developmental and educational theory and best practice where applicable. * Responsible for the execution of successful V/ILT deliveries, and overall client satisfaction with V/ILT solutions. * Works as a collaborator on the development and delivery of global training programs to clients. * Deeply skilled in virtual and in-person instructional design best practices, particularly the implementation of virtual classroom learning, including collaborating and identifying innovative technologies and approaches. * Possesses an in-depth knowledge of various web-conferencing platforms and keeps up to date on new features, upgrades and product releases. * Strengthens the capacity of subject matter experts to conduct effective training sessions on virtual learning platforms by sharing best practices in virtual instructional design and delivering technical training. * Responds to request for content development in collaboration with other curriculum development team members. * Responds to internal and external requests regarding the use of technology, or technical troubleshooting. Contacts and works with Adobe Connect (or other platforms) to troubleshoot platform issues. * Performs client-facing demonstrations on various web-conferencing platforms. * Advises on platform options for clients? virtual instructor-led training solutions. Conducts test calls and troubleshoots firewall issues with client IT teams. * Supports the development of standard operating procedures (SOPs) for virtual instructor-led training implementations. Works with training operations and resourcing teams to implement and enforce SOPs across the business. * 2-3 years? experience and expertise in designing and delivering interactive virtual instructor-led courses. * Bachelor?s degree in Education, Instructional Design, Adult Learning or a related field; * Knowledge of Adobe Connect, WebEx and Zoom required, working knowledge of other platforms desirable. * Knowledge of virtual instructional design best practices required. * Comfortable with new forms of technology, able to grasp new technologies with ease and provide training to stakeholders. * Demonstrated ability to manage multiple projects simultaneously and deliver quality, client-focused results on time and within budget. * Committed to providing the highest level of service for Moody?s clients. * Demonstrated experience working with multiple teams. * Ability to be flexible, adaptable and work in a fast-paced environment as a team player. * Exceptional presentation, communication (verbal and written), facilitation and consensus-building skills. * Adept at identifying and solving complex problems and proposing recommendations. * Proven ability to understand the needs of an organization, identify creative solutions and bring about change. * Able to confidently engage with staff at all levels to define needs and expectations, collaborate on projects, and communicate results. * Detail-oriented, organized with excellent time-management skills. * Must be a critical thinker and a self-starter. * Due to a global support model, must be flexible with working outside of normal business hours when required; * Fluency in English required. * Designs and builds dynamic, interactive and engaging virtual instructor-led training courses in Adobe Connect, WebExand/or Zoom. * Contributes to the innovative use of technology to deliver effective learning solutions, providing technical expertise for virtual learning and conversion of existing virtual instructor-led programs to in-person instruction. * Advocates for the experience of adult learners to internal and external stakeholder groups, referencing appropriate developmental and educational theory and best practice where applicable. * Responsible for the execution of successful V/ILT deliveries, and overall client satisfaction with V/ILT solutions. * Works as a collaborator on the development and delivery of global training programs to clients. * Deeply skilled in virtual and in-person instructional design best practices, particularly the implementation of virtual classroom learning, including collaborating and identifying innovative technologies and approaches. * Possesses an in-depth knowledge of various web-conferencing platforms and keeps up to date on new features, upgrades and product releases. * Strengthens the capacity of subject matter experts to conduct effective training sessions on virtual learning platforms by sharing best practices in virtual instructional design and delivering technical training. * Responds to request for content development in collaboration with other curriculum development team members. * Responds to internal and external requests regarding the use of technology, or technical troubleshooting. Contacts and works with Adobe Connect (or other platforms) to troubleshoot platform issues. * Performs client-facing demonstrations on various web-conferencing platforms. * Advises on platform options for clients? virtual instructor-led training solutions. Conducts test calls and troubleshoots firewall issues with client IT teams. * Supports the development of standard operating procedures (SOPs) for virtual instructor-led training implementations. Works with training operations and resourcing teams to implement and enforce SOPs across the business. * 2-3 years? experience and expertise in designing and delivering interactive virtual instructor-led courses. * Bachelor?s degree in Education, Instructional Design, Adult Learning or a related field; * Knowledge of Adobe Connect, WebEx and Zoom required, working knowledge of other platforms desirable. * Knowledge of virtual instructional design best practices required. * Comfortable with new forms of technology, able to grasp new technologies with ease and provide training to stakeholders. * Demonstrated ability to manage multiple projects simultaneously and deliver quality, client-focused results on time and within budget. * Committed to providing the highest level of service for Moody?s clients. * Demonstrated experience working with multiple teams. * Ability to be flexible, adaptable and work in a fast-paced environment as a team player. * Exceptional presentation, communication (verbal and written), facilitation and consensus-building skills. * Adept at identifying and solving complex problems and proposing recommendations. * Proven ability to understand the needs of an organization, identify creative solutions and bring about change. * Able to confidently engage with staff at all levels to define needs and expectations, collaborate on projects, and communicate results. * Detail-oriented, organized with excellent time-management skills. * Must be a critical thinker and a self-starter. * Due to a global support model, must be flexible with working outside of normal business hours when required; * Fluency in English required. * Designs and builds dynamic, interactive and engaging virtual instructor-led training courses in Adobe Connect, WebExand/or Zoom. * Contributes to the innovative use of technology to deliver effective learning solutions, providing technical expertise for virtual learning and conversion of existing virtual

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