9 hours a day (8 Working Hours + 1 Hour break time).
Career path and chances of internal promotions Only for Teleperformance employees.
Job description:
The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Accurately logging all interactions via Contact Management System
Achieve call center metrics as defined by the Supplier
Recognize and adjust support approach to accommodate all levels of customer?s experience
Educate customers on support options, and the steps being taken to resolve the issue,
including online tutorials, in-store programs and help applications built into the programs
Communicate positively with team members, customers, and other partners
Escalate issues to the appropriate department according to Procedures
