| Job Location | Dubai - United Arab Emirates |
| Education | Bachelor of Science(Computers), Bachelors in Computer Application(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
JOB SCOPE Responsible for planning, designing, implementing and maintaining the Company?s telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, voicemail, PBX communication systems, call center technology, video conferencing environments and coordinating with local Service Providers. Team Lead Voice will work closely internally with IT executive staff and project managers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization as well as externally with stakeholders to define business and systems requirements for new technology implementations.Principal Accountabilities????????? Manage and administrate entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.????????? Design and oversee telecommunications projects with a goal to improving or expanding the current infrastructure.????????? Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use.????????? Work with end users to establish service level agreements based on user requirements.????????? Schedule and assign user requests for add/mode/change to field engineers.????????? Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.????????? Generate telecommunications usage and inventory reports as required.????????? Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.????????? Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required.????????? Conduct research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.????????? Interact and negotiate with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner.????????? Administer all contracts for telecommunications equipment and services.????????? Oversee and implement the acquisition and installation of state-of-the-art telecommunications equipment.????????? Prepare telecommunications budget recommendations.????????? Interact with technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware.????????? Provide on-call technical support.????????? Manage and/or provide guidance to junior members of the team.????????? Support voice network ensuring continued operation of telephones and fax machines for 1000+ users.????????? Incorporate new technologies with the aim of service improvement and optimize operating costs????????? Manage team of 2 voice engineers
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