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UAE National Shopping Experience Group Leader | IKEA | Dubai Festival Plaza | Dubai

3.00 to 5.00 Years   Dubai, United Arab Emirates   27 Oct, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the RoleYou assist the Shopping Experience Manager in controlling and managing the execution of pre-determined tasks within the Customer Service Department. You monitor and control day to day job tasks and ensure service performance standards. You manage the daily reporting of problems areas and to highlight specifics to the SE Manager. You also ensure smooth inter-departmental interaction and effectively manage and motivate co workers towards achievement of work objectives.?Key Specific AccountabilitiesCustomers ? My priority is to give our customers a positive shopping?experience by ensuring:

  • Our store is?efficiently equipped at all the times throughout the day
  • Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer)
  • Customer guidance is in place to ensure an easy customer flow
  • Ensure the waiting time?and queuing policy are maintained as per bench mark
  • Co-workers are ready and available to help customers
  • To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
  • Support the co-workers when they cannot resolve customer?s complaints , dealing positively and quickly with the issues raised by our customers
  • Spending my working time on the shop floor, supporting the co-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits.?
  • Passing the customer feedback to my Senior in order to improve our services
  • Knowledge about competitors and local market
People Management and Development:
  • Through my own example, I actively work to secure the IKEA Values
  • ?Communicate with the?co-worker and customers in a friendly and engaged manner
  • I ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully?
  • Ensures that the co-workers?are trained in their job and are able to give the right information?s to our customers?
  • Ensure that the co-worker?are providing an excellent customer service and acknowledge the customers
  • To keep a high communication level with the teams members and co-workers so they?can perform their roles effectively
  • One on one meeting on weekly basis with the co-workers to provide feedback?
Financial:
  • To ensure that all co-workers are aware of our?targets sales, services and EBP?s?
  • Find for more effective ways of working in order reduce costs?
  • Ensure that all department SOP are shared with the co-workers?

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