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Training Program Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   07 Sep, 2022
FireEye
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Company DescriptionSince 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant?s approach helps organizations develop more effective and efficient cyber security programs and instills?confidence in their readiness to defend against and respond to cyber threats.As the site lead for the Mandiant Academy ? Instructor Support Program Office, you will be responsible for the program management and coordination of the delivery of Mandiant Academy offerings to the client.The successful candidate will work with a sense of purpose and urgency, have the ability to prioritize tasks and meet deadlines, and demonstrate keen attention to detail resulting in the successful execution of customer engagements.Responsibilities:

  • Responsible for the coordination between team members and stakeholders to schedule courses for both students and instructors
  • Ensure all instructors have access to all Mandiant Academy instructional materials
  • As the senior Mandiant Academy representative, will take ownership to develop, cultivate, and managing customer relationships
  • Responsible for the overall management of the Instructor Certification Program for new instructors
  • Ensure new instructor training opportunities are available and delivered according to the project timeline
  • Take ownership of the Mandiant Academy Learning Library and ensure access is available to students and instructors for course materials, exercise preparation, and lab materials
  • Ensure the student learning environment and cyber range is available for all courses delivered to the client
  • Manage vendor contracts and develop new contracts as necessary
  • Oversee and manage implementation improvements to Mandiant?s business processes, methodologies, and client communication methods
  • Use formal project management skills in planning, tracking, and reporting on program progress for both students and instructors
  • Ensure course surveys and certificates are sent, data is captured, and critical feedback is escalated as appropriate in a timely manner
  • Support internal stakeholders through OpenAir assignment management and communication of course status updates as detailed are solidified
  • Lead the development of processes, tools, and policies to ensure consistent project management across all education projects for the client
  • Define internal standards and processes for program development and monitoring
  • Provide metrics and reporting of major program milestones both internally and to the customer
  • Drive program optimization and process efficiency
Qualifications
  • Ability to oversee multiple concurrent projects
  • Experience managing projects for a professional services organization
  • Technical understanding of cybersecurity concepts
  • Ability to interface effectively with C level personnel
  • Strong written and verbal communication skills
Additional Information
  • Ability to travel as needed to support large scale program initiatives (<75%)

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