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Tenant and Customer Relations Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   05 Jan, 2021
TECOM Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

The tenant and Customer Relations Manager is the 2nd in Charge to the Senior Centre Manager. They should be viewed as a potential future SCM. They provide day to day leadership to the tenant relations and customer service teams, ensuring that the team delivers operational excellence every day.Key Responsibilities:

  • Assist the Senior Centre Manager with delivery of Operational Excellence
  • Work closely with retailers to ensure that all opportunities, complaints, issues, and operational challenges are addressed in a timely manner to achieve the customer satisfaction in line with the corporate objectives.
  • Own the retailer communication at a local level
  • Work closely with retailers to ensure that they maximise sales and revenue opportunities
  • Ensure that the Tenant Relations team is executing the require processes, data capture, record keeping and data bases to maintain tenant compliance.
  • Own the customer experience at a centre level
  • Provide coaching and management to the customer service team (and also the service providers) to deliver an exceptional customer experience every time
  • Work closely with the SCM to identify and maximise new management income opportunities
  • Be the key liaison with STR team to ensure the delivery of exciting, relevant, and well executed kiosks, activations and short-term promotions.
  • Prepare recommendations to SCM regarding the tenants, customer and mall requirements.

Keyskills :

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