| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Overview Of The RoleManage Telesales operations and team. Support in growing Parts business. Handle customer queries and complaints. Networking and Coordination. Leads managements. Customer Relationships. Plan, Strategy, and Reporting.ÿWhat You Will Do?ÿÿDevelop and achieve customer support objectives by contributing to strategic plans, resolving problems, identifying customer trends, audit compliance, and implementing the required change?ÿÿManage end-to-end Telesales operations including inbound and outbound calls, emails, WhatsApp and other sources of leads.ÿ?ÿÿLiaise with cross-functional team (Part Advisors, Counter Supervisors, Regional Manager etc.) for sales support, leads and customer concernsÿ?ÿÿMonitor Key Performance Indicator (KPIs) regularly to achieve the financial and non-financial targets/commitments.ÿÿ?ÿÿHandle customer queries, complaints, and conflicts effectively and help team-members with challenging customer issues.ÿ?ÿÿIdentify requirements of team, train, develop & motivate them through feedbacks and communications and make them to respond customer professionally and efficiently.ÿ?ÿÿSet goals for team and evaluates individual performance reviews and overall team effectiveness with reporting manager?ÿÿSupport in staff recruitment, identify their training needs and plan training session.ÿ?ÿÿDevelop and enhance the business process for section and ensure the entire operation is fully compliance to company standards.?ÿÿStudy and evaluate data to improve processes, ensure all resources are properly allocated, and maximize efficiency and customer satisfaction?ÿÿPrepare reports and analyze data to assist management in determining customer support center performance and goals?ÿÿPerform other responsibilities as and when required for the business and operation.ÿ
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
