| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
What You Will Do?˙˙Develop and achieve customer support objectives by contributing to strategic plans, resolving problems, identifying customer trends, audit compliance, and implementing the required change?˙˙Manage end-to-end Telesales operations including inbound and outbound calls, emails, WhatsApp and other sources of leads.˙?˙˙Liaise with cross-functional team (Part Advisors, Counter Supervisors, Regional Manager etc.) for sales support, leads and customer concerns˙?˙˙Monitor Key Performance Indicator (KPIs) regularly to achieve the financial and non-financial targets/commitments.˙˙?˙˙Handle customer queries, complaints, and conflicts effectively and help team-members with challenging customer issues.˙?˙˙Identify requirements of team, train, develop & motivate them through feedbacks and communications and make them to respond customer professionally and efficiently.˙?˙˙Set goals for team and evaluates individual performance reviews and overall team effectiveness with reporting manager?˙˙Support in staff recruitment, identify their training needs and plan training session.˙?˙˙Develop and enhance the business process for section and ensure the entire operation is fully compliance to company standards.?˙˙Study and evaluate data to improve processes, ensure all resources are properly allocated, and maximize efficiency and customer satisfaction?˙˙Prepare reports and analyze data to assist management in determining customer support center performance and goals?˙˙Perform other responsibilities as and when required for the business and operation.˙˙
Keyskills :
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