| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Marketing |
| Functional Area | Not Mentioned |
Providing the customer with information about a companys products or services in order to create interest in the brandPre-qualifying prospects to make the work of sales teams easierGenerating repeat business by promoting new offers to customersConverting customer inquiries into sales opportunitiesProviding market research through outbound callingSurveying customer satisfactionTelesalesGoals of a telesales representative include:Using the data provided by telemarketing representatives to pursue promising leads with persuasion and persistenceConverting difficult leads into customersCutting costs per sales while increasing conversion rates by reducing travel expenses and number of field representativesHelping to reduce the number of people on the sales teamCold calling and helping to reduce negative reaction from leadsProviding brand recognition by leaving buyers with an excellent impression of a company through effective customer relations, empathy and effective communication skillsDUTIES:The duties of a telesales representative range from lead generation to direct sales and customer relations.Lead generation is KEY!Direct salesTake and process ordersTelesales agents take and process orders to meet sales quotas.Activity reportsAn effective telesales agent will also create and update activity reports. The reports cover the number of calls, leads, customers, sales and other vital statistics that can help increase revenue.Meet sales goalsTelesales representatives need to meet monthly and quarterly sales goals according to the companys revenue targets.CommunicationSuccessful telesales agents need to have excellent communication skills. They need to be able to start and maintain meaningful conversations with strangers.Telesales representatives can quickly read the tone and pitch of the person they are speaking with and adjust their voice to create more rapport. You need to understand the customers language and be able explain difficult concepts in easily understandable terms.Interpersonal skillsTelesales representatives must have interpersonal skills. Selling on the phone requires the ability to create rapport with the other person without seeing them.Experience in salesTelesales agents need to be knowledgeable in sales. and who can successfully meet sales quotas over the phone, set up appointments and follow up leads. . A great telesales representative needs good negotiating skills to address customer complaints and convince them to buy at favorable rates.Knowledge of telephone and computer systems
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