| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation, Bachelor of Technology/Engineering, Diploma, Bachelors in Computer Application(Computers). |
| Salary | Not Mentioned |
| Industry | Telecom / ISP |
| Functional Area | Not Mentioned |
Duties & Responsibilities:? Deliver service and support to end-users over the phone? Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services? Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more? Gather customer?s information and determine the issue by evaluating and analyzing the symptoms? Follow standard processes and procedures;? Identify and escalate priority issues? To ensure all queries/complaints are handled as per operational requirements.? To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer.? To ensure that the productivity levels are maintained.? To escalate to top management as required depending on the gravity of the issue? To ensure proper handing / taking over on the pending tickets (End to End ownership)? To highlight on issues which are persisting & needs immediate resolution? Ability to manage extreme work pressure & excel in superior customer experience.? Ability to work on shifts and rotational days off.? Ability to do effective follow up and update status/report
Keyskills :
Call Center
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