| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
A Telephone Operator Supervisor for the Waldorf Astoria Dubai International Financial Centre assists with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doing?As a Telephone Operator Supervisor for the Waldorf Astoria Dubai International Financial Centre, you will assist the department with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Operator Supervisor for the Waldorf Astoria Dubai International Financial Centre contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:? Assist with the daily department operations? Achieve positive outcomes from Guest queries in a timely and efficient manner? Accept and deliver all messages correctly and promptly for both Guests and management? Ensure all wake up calls take place at the correct time? Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate? Handle emergency calls immediately and relay comprehensive and accurate information, as required? Demonstrate a high level of customer service at all times? Comply with hotel security, fire regulations and all health and safety legislation? Attend appropriate training courses, when required? Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity? Follow company brand standards? Assist other departments, as necessary
Keyskills :
Customer service Telephone Operator Supervisor Management Finance
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