| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Telephone OperatorJob Location : UAEKey Duties and Responsibilities :?To welcome each guest in a sophisticated manner?To initiate guest interaction by introducing yourself and starting conversation by asking how you may assist the guest (all greetings must be culturally/locally appropriate)?To adhere to the department?s Standard Operating Procedures at all times?To be aware of the departmental fire evacuation procedures?To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times?To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls?Contact appropriate individual or department ( Bell attendant, Front Desk, Housekeeping, Engineering, F&B, Security/Loss Prevention) as necessary to resolve guest call, request, or problem?Follow up with guests to ensure their requests or problems have been met to their satisfaction?Respond to special requests from guests with unique needs?Develop and maintain positive working relationships with others?To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room ratesSkills, Experience & Educational Requirements :?Minimum High School Graduate?Hotel Management graduate or Front Office operations certification.?2 years in a similar position in a five-star hotel.?Strong orientation towards customer service?Highly organized and proactive?Effective Communication?Attention to detail?Problem solving and decision making?Leadership skills?Customer focused?Teamwork?Interpersonal skill
Keyskills :
hotelexperience
© 2023 HireeJobsGulf All Rights Reserved
