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Telephone Operator

1.00 to 10.00 Years   Dubai , United Arab Emirates   27 Feb, 2023
Hilton
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doingAs a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
What are we looking forTelephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a customer-focused industry

Keyskills :
Visitor Service RepresentativeContact Center AgentReservations AgentCustomer Service SupportCall Center AgentMember Service RepresentativeReservations RepresentativeAppointment Scheduler

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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