| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Telephone OperatorRaffles The Palm Location Dubai, Dubai, United Arab Emirates Category Rooms RAFFLES Posted Date 19/04/2022Job Start Date :15/05/2022 * Process all incoming and outgoing calls accurately and courteously * Ensure smooth internal telecommunication as per Raffles Standards * Accurately record and control wake-up calls * Assist guests with international calls and directory queries * Call guests by name whenever possible * Page staff member when requested * Abide by principles of guest privacy * Handle guests requests promptly and report complaints to the Telephone Supervisor * Bill call costs * Aware of local telephone listings and frequently dialed numbers * Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations * Advise defects on switchboard equipment to Supervisor * Maintain a clean work environment * Maintain detailed knowledge of the Hotel?s fire, life and safety system * Adhere to OH&S policies and procedures * Written and verbal communication skills in English * Able to develop rapport with Colleagues and Management staff * Ability to work cohesively with co-workers as part of a team * Ability to focus attention on guest needs, remaining calm and courteous at all times * Ability to promote positive relations with all hotel guests & patrons * Able to exercise good judgment with difficult guests * Understanding and ability to work in a multi-cultural environment Secondary Education or relevant qualifications in Hotel Management.
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