| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Role: Technical Support SupervisorThis includes managing the team members, prioritizing and managing escalated incidents/requests, interfacing with End user , and ensuring compliance with the Alshaya Support process. This person must be able to understand technical concepts, ideally having a strong technical background themselves, and be comfortable managing challenging situations while remaining customer focused.Responsibilities/DutiesDescribe major responsibilities of the job. List them in descending order of importance. Include the % of time the duty takes on a monthly basis in the space on the right. Configure-Deploy-Maintain and troubleshoot Stores Application Servers (Microsoft Operating systems(Multiple), Linux OS (Different version) Assemble-Configure-Deploy and Troubleshoot POS systems for stores (Windows-Linux) Identify manual processes that can be automated in store systems Making sure tickets are assigned to Technical Engineers and that Support ticket handling procedures are followed. Coaching the Support team - Implementing methodologies to improve time to resolution, managing customer perceptions, and building strong internal relationships. Facilitating backlog reduction through collaboration with senior resources, other teams in troubleshooting issues.Provide leadership and facilitate open communication between technical resources within the group and other IT teams in Enterprise IT. Assisting the Manager with projects and development of the team - Testing new solutions to improve performance/productivity of the team.Experience:3-5 Years years Experience, Deep understanding to ITIL framework and service management and project management.Supervisory Responsibilities:SchedulingDirectingTrainingDiscipliningDevelopingMeasuring Performance
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