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Technical Support Engineer

1.00 to 10.00 Years   Dubai, United Arab Emirates   15 Jun, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Technical Support Engineer I AFET I Dubai, UAEOverview of the role:AFT is leading system integrator and managed services provider in the field of ICT, ELV and software application solution. Unified communication Technician is required to provide installation, testing, commissioning and support in ICT and data networking field.ÿWhat you will do:Responsible for:

  • Install and configure the solution as specified.
  • After sales support maintenance as per SLA signed with customers
  • Installation and configuration of Unified Communication solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
  • Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.
  • Ensure all project deliverables are tracked and communicated as per customer requirements.
  • Providing post-sales support to customers
  • Training to customers on system usage.
  • Prioritizing workload to maximize productivity and minimize customer downtime.
Service DeliveryEnsure Customer Satisfaction with 24x7 Support periods.ÿJob Context:This position operates within the context of ICT solutions- Data and Voice Networks.ÿThe Alcatel Lucent, Cisco, Mitel, or Avaya trained, and certified engineer will be part of the team to Build, test and deploy the unified communication solutions. Job seeker must have excellent hands-on experience to perform the job.

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