| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Security; Technical/Maintenance; Information Technology |
| Functional Area | Not Mentioned |
Technical Support (CCTV)Dubai, UAE?Job Purpose:To provide Technical Support to customers and distributors, delivering the highest of quality responses within agreed time frames. To create test schedules, plans and reports for new and existing security products manufactured by the Company.?Job Context:Reporting to Regional Manager/ the Head or such other person as may be delegated by the Company from time to time?Location:Dubai based but frequently travel to MEA regions (not responsible for UAE region)?Direct Reports:None?Key Responsibilities:? Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers / distributors / users in MEA regions except UAE? Effectiveness in understanding problems and making timely, practical decision? Follow up on open tickets and ensure customers are kept up to date at all times with the progress? Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date? To provide a high level of technical support to customers and associated service facilities? To accurately log all customer issues reported or observed on site and create site visit report? To utilize test equipment to replicate customer configurations for testing/ troubleshooting purposes? To provide on-site support to customers and end users as required? To attend customer sites and assist with live site technical support and troubleshooting as required? To provide detailed written reports on outstanding customer issues on a weekly basis? Performing miscellaneous job-related duties as assigned by the Company
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