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Technical Customer Support Engineer

3.00 to 0.00 Years   Dubai, United Arab Emirates   24 Dec, 2020
Trapeze Group Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Role ObjectiveTo provide day-to-day Technical Support to customers by maintaining their systems, investigating and tracking all issues, along with testing and deployment of software patches and new releases. Committed to customer satisfaction by exceeding their expectations proactively and ensuring all SLA commitments are met.Key Role Responsibilities

  • Provide customer-focused technical support for all installation, upgrading and maintenance activities
  • Understand and respond to customer requirements/issues quickly and efficiently and ensure that SLAs are met
  • Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
  • Provide support for all requirements and issues at customer site including installation of inbuilt vehicle (Mobile Data Terminals) devices
  • Ensure all Trapeze processes are followed and documentation is supplied accurately and on-time
  • Proactively support the management team to achieve Trapeze ME goals and identify opportunities for improvements
  • Communicate to both customers and colleagues in a professional, clear and respectful manner
  • Undertake any other relevant task as required

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