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Technical Coordinator

1.00 to 10.00 Years   Dubai, United Arab Emirates   16 Jun, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Technical Coordinator I AFET I Dubai, UAEOverview of the role:Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.ÿWhat you will do:Key Accountability -1Responsible for :

  • Prepare the estimation and quotations as per contract SLA.
  • Submit to client the commercial proposals.
  • Support Engineer in scheduling the works.
  • Open the SR on the CAFM system for all received complains.
  • Close all the CM/RM SR in the system and maintain records.
  • Coordinate with Supervisors to collect data for service entries.
  • Ensure that all service reports are entered in the system without any errors.
  • Do the labour hour posting on the SKM system
  • Maintain service report files in a standard manner for future reference and audit purpose.
ÿKey Accountability -2Responsible for :
  • Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
  • Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA?s, KPI?s.
  • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
ÿÿKey Accountability -3Responsible for :
  • Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
  • Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
  • Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times

Keyskills :

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