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Technical Ads Support Specialist - Arabic & English Speaking

4.00 to 5.00 Years   Dubai, United Arab Emirates   09 Mar, 2022
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Technical Ads Support Specialist- Arabic & English speakingThis is a Contract role through ManpowerME - 12 months renewable contractPurpose of Role:Our Client is the leading destination for short-form mobile video. Our mission is to inspirecreativity and bring joy. They have global offices including Los Angeles, New York, London,Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.As a Technical Ads Support Specialist, you will be responsible for ensuring that advertisingcampaigns are successfully run without running into any technical issues. You willproactively identify recurring product issues and work with product teams to fixbugs/improve product.Responsibilities:

  • Handle and resolve end to end post-sales queries for Clients advertising products, ability to work on casevolumes across email and chat channels
  • Own and drive query resolution through collaboration with Product & Eng groups to resolve all types generic,technical or product queries
  • Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
  • Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
  • Manage escalations workflows with internal XFN teams across Product teams
  • Partner with upstream technical specialists to educate advertisers on product features and common issue types
  • Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
  • Develop as a subject matter expert across assigned product area and mentor fellow team members

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