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Team Leader - LastMile Operations

0.00 to 1.00 Years   Dubai, United Arab Emirates   06 Sep, 2019
Fetchr
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryDistribution & Logistics
Functional AreaNot Mentioned

Job Description

Fetchr is looking to grow the Operations team, and is looking for Team Leaders. As a Team Leader, you will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations. The extent of your duties will include:?

  • Perform and support daily management of department duties.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Listen to team members? feedback and resolve any issues or conflicts.
  • Encourage creativity and risk-taking.
  • Carry out duties in accordance with trained Standard Operating Procedures (SOPs).
  • Assign work to staff as required to support the workflow and daily metrics.
  • Tracking and reporting of hours and schedules for staff.
  • Follow up and solve process-related area issues, as required.
  • Improve flow of order through the area.
  • Take complete ownership of the team?s fleet management.
  • Proactive in building means and ways to achieve and exceed the assigned goals.
  • Manage customer service escalations and interface with driver and customer, where necessary.
  • Support the Operations Manager by ensuring there is sufficient resourcing for the function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
  • Support in the development of a strong culture of health and safety practices and initiatives through the company policy.
  • Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.
  • Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

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