Team Leadership: Supervise, mentor, and motivate the hire desk team to achieve individual and collective goals. Conduct regular performance reviews and provide constructive feedback.
Customer Service: Ensure the team delivers exceptional customer service, handling inquiries and resolving issues efficiently and professionally.
Operational Management: Oversee the hire desk operations, ensuring timely and accurate processing of equipment hires, returns, and inventory management.
Process Improvement: Identify opportunities to streamline processes, enhance productivity, and improve customer satisfaction.
Reporting: Monitor key performance indicators (KPIs), produce reports, and communicate results to senior management.
Collaboration: Work closely with other departments such as logistics, sales, and credit control to ensure seamless operations.
