Performs activities relating to inbound calls and emails from tenants, vendors, landlords potential buyers regarding company rental/sale listings information, questions, and concerns daily
Handle Clients Complaints and transfer them to the correct department, and ensure its solved
Provides accurate and timely assistance to the caller and documents activity in the CRM database, ensuring proper call handling and follow-up as needed.
Handling customer calls addressed to agents/property management /holidays Home provides additional information about fam services when needed
Supports department by performing administrative assistance such as filing, faxing, and report generation
Participates in growth and development opportunities, including coaching and attending training
Provide administrative support to other employees in different departments when required
Dispatch outbound mails via shipping companies, and manage shipment deliveries, and request from the concerned personnel to receive it only (The Call Centre Team are not authorized to receive any shipments on behalf of the concerned personnel)
Assist Team Coordinators and collect feedback from clients
