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Support Services Manager

10.00 to 20.00 Years   Dubai, United Arab Emirates   15 Apr, 2021
DUBAI OFFSHORE SAILING CLUB
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$4,000 - $5,000
IndustrySports & Outdoor Activities; Catering, Food Service, & Restaurant
Functional AreaNot Mentioned

Job Description

Job PurposeThe role of Support Services Manager is a senior position, overseeing all the Service departments to improve organisational processes and enhance quality, productivity and efficiency, whilst liaising with board members, club members, membership applicants and department managers.Job Responsibilities

  • Manage the various functions of the operations of the club, including the Reception/Administration, Membership, HR, Maintenance, IT, Communications/Marketing and Regulatory Compliance
  • ?Communicate with Club members on enquiries
  • ?Assist in developing initiatives to increase participation in sailing activities and membership engagement on F&B events
  • Organise interactive open days for non-members and actively engage
  • Develop, implement and review operational policies and procedures
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Communicate effectively with team members at all levels to provide support, improve staff morale and performance
  • Support the administrative needs of the board of directors
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Ensure quality customer service
  • Manage budgets and forecasts
  • Oversee and Implement marketing strategies
  • Perform appraisals and monitor KPIs
  • Act as a rotational duty manager where required
Communications & Working RelationshipInternal:
  • Ability to direct and supervise
  • Ability to work well with management and staff at all levels
External:
  • Ambassador for the club always promoting the facility, networking and relationship building in the local and international communities

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