Supervisor - Housekeeping (Preferably Female)

Job Description

Job Purpose:To be responsible tomonitor, assign and supervise all assigned areas within DWTC to achieve thehighest level of cleanliness.Duties and Responsibilities:Infrastructure :? To supervise and maintain a high standard of cleanliness and hygiene in the assigned areas beyond customer's expectation? To service all assigned areas in a timely manner by scheduling subordinates effectively by ensuring efficient service and follow up on outstanding issues? To maintain records in the assigned areas for auditing, communication, and improvement purpose and to ensure that facility management programs are in effect and monitored daily.? To ensure stores are fully equipped, maintained and par stock is properly maintained with supplies in line with the Internal Audit requirements.? To inspect each area and provide constructive feedback for employees to improve their performance using monthly point check list as a tool? Coordinate and communicates to the team and related departments with regards to guest request.Commercial :? To monitor the attendance, inventory logs, daily housekeeper logs, store, key control logs and contractors and verify assigned areas to maintain productivity.? Prepare cost event reports/contract/ work order for each function/apartments/office? Achieve set expense targets within prescribed time limit for assigned events.? Assume responsibility of timely execution.? Capable of understanding monthly Profit and loss statements and reportback if any discrepancies are found.People:? Guides team to ensure maximization of productivity during the event.? Actively participates/conducts in various trainings.? Communicates employee's suggestions /comments/ grievances are handled promptly and fairly to the line manager.? Evaluates the performance of the team and give feedbacks to the line manager.? Conduct PRDs, train and motivate the employees to achieve the best of their potential.? Take over the responsibilities of Shift Leader/Assistant Manager/Manager in their absence as and when required? To prepare trouble report and maintenance works of any damages and repairs required in their assigned area and ( Sent to Asset Management )? Encourage and suggest team members to come up with newer ways and better ways for service improvements? To Support H/K.Admin.as and when required.? Lead by example.Customer :? Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience? Keep the team focused on the critical components of the operations to drive customer satisfaction and optimal standard of cleaning.? To monitor overall performance of temporary personnel/Regular Partners and ensure efficient measures and productivity are applied to achieve maximum results.? To secure efficient customer relations, feedback and to respond immediately to problems and correspondence.Accountabilities? Follow & implement the DWTC Policies & Procedures? Continually seek opportunities to develop self and if applicable subordinates? Implement duties in line with the Quality standards, Security and Health & Safety requirements and applicable Legislation, in line with the Local government DepartmentsSmartness:? Presentable and well-groomed and Advance Communication skills in English for reading,writing and understanding and also need to be Interactions with all departmentand Interaction with Suppliers, Contractors, Tenants, Exhibitors andOrganizers.Trustworthiness:? Acting in line with the organization's core values, Analysing data & decision making, Building Relationships & Fostering Teamwork while developing others, Customer Focus, Drive & delivery, Effective Communication/Interpersonal skills Proficient and Technical Expertise - Basic.Careers:? As duties change, it will be reflected in the job description after discussions are held with the post holder in the yearly performance evaluations.Additional Request? Upon business requirement the Employee has to work after duty hours or on Holidays.Formal Education:? Senior High school /Diploma education? Hotel Management / Degree added qualificationsWork Experience:? Minimum 2 years of experience as Housekeeping Supervisor in a FiveStart Hotel / Hotel Apartments.Skills and Knowledge:? Basic knowledge of Computer (Word, Excel, power point / ERP and Info EAM.? Knowledge of proper handling of chemicals.Training:? Supervisory Training? Fire Prevention TrainingSummary Benefits:This position offers competitive salary and package which includes: furnished shared accommodation/live out allowance, free transport to and from your place of work, meals during working hours, flight ticket allowance every two years, medical coverage, life & accident insurance and retail and leisure discounts within DWTC.

Keyskills :
Supervisor - Housekeeping (Preferably Female)