SuccessFactors HR Programme Manager

Job Description

Job Purpose:Reporting directly to the HR Director, the SuccessFactors HR Programme Manager will oversee the implementation and deployment of SuccessFactors HCM solutions across our global territory.The SuccessFactors HR Programme Manager is responsible for the delivery of the large global, multi-module SuccessFactors implementation project. This involves deconstructing our key business problems and creating innovative and differentiated solutions that will help us to optimise our systems.Key focus areas of the role include the successful delivery of key milestones, daily management of project tasks, management of all project risks and issues, providing weekly status report and liaising with third party business partners.The role will require close interaction with colleagues from HR, IT and the wider global business as well as our external partners.Due to the complexity of the work, the chosen candidate will be a master in delivering large technical projects or programmes and will also have extensive knowledge of implementing SuccessFactors across multiple regions.The work schedule is Monday-Friday, 9:00am-6:00 pm. It is essential for the candidate to be flexible as communication outside of work hours (some nights and weekends) may be required as the internal users are based in various locations around the world. The role may also require occasional travel.?Key Accountabilities:Programme Management?

• Support process improvement efforts and lead, build and establish project governance models
• Work with technical subject matter experts and other staff to gain understanding of project requirements, build and track progress against the project schedule, and mitigate risk
• Communicate project status, issues and risks to all stake holders, cross functional teams and managers
• Work with technical and non-technical teams, including Customer Support, Professional Services, Product Management, Engineering teams, and QA teams for efficient and effective resolution of project issues and escalations
• Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organisational process improvement
• Contribute to development and maintenance of PMO standards, processes, and best practices

??Facilitate adoption and system related changes

• Participate in the overall planning, implementation and maintenance of technical solutions aligned with people standards
• Identify risks or opportunities and recommend changes to processes which improve the delivery of HR services to the organisation
• Validate change request, develop, testing and implementation of the necessary system modifications
• Project manage the implementation of identified solution with external vendors
• Perform the post implementation analysis on the efficiency of implemented solution
• Facilitate development of user procedures, guides, manuals and instructional tools for training end users
• Configure system setups as per the business needs and requirements
• Communicate system changes, upgrades, and general information to end-users

?Manage system optimisation and maintenance

• Monitor module interfaces of HRMS or ERP in collaboration with internal and external systems
• Manage the super admin access for SAP Employee Central for the organisation
• Build and maintain end-user matrix to provide appropriate system access
• Perform group data updates, exports, imports, clean-ups, and researches or reports on any data discrepancies
• Maintain system workflows and business process approval chains

?Provide technical and functional support for HR system applications

• Provide one stop service on changes, usability issues, and system upgrades or problems
• Raise tickets with IT support team or product team, follow up and monitor tickets on the resolution
• Maintain and enhance end-user documentation
• Facilitate training session on features, product upgrades to user groups
• Develop and maintain testing plans and scenarios and ensure successful testing completion with user groups

?Report and Compliance for the Group

• Assist employee services team on data review and audit queries
• Assess internal and external audit requirements and take corrective actions on all findings
• Create ad hoc queries and reports as needed
• Report non-compliance cases as per ?Managing Capability and Discipline Concerns Policy?
• Maintain and comply with legal or regulatory reporting calendar
• Maintain HR related business metrics

Keyskills :
SAP HR SuccessFactors