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Store Manager

5.00 to 10.00 Years   Dubai, United Arab Emirates   24 Dec, 2021
Liwa Trading
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryRetail & Wholesale; Fashion & Apparel
Functional AreaNot Mentioned

Job Description

Job Responsibilities:

  • Lead, inspire and motivate the store team to meet key store KPIs such as sales targets, ATV, ATU, conversion rates, shrinkage targets, and customer satisfaction ratings
  • Work closely with the Area Manager to set, review and monitor KPIs for each division within the store and communicate targets to the store team
  • Hold daily meetings with the store team to review store performance identify / resolve any issues that may prevent the store from achieving its targets
  • Monitor store expenditure in order to ensure that the operating cost is in line with agreed operational budgets
  • Monitor, review and track all store activities to ensure they are in line the company?s operating policies and procedures and ISO Audit standards
  • Monitor and review all in store procedures and make recommendations to improve efficiency ensuring all recommendations have been reviewed and signed off by the Area manager before implementation
  • Ensure standard operating procedures to prevent / minimize any losses through damage and shrinkage are adhered to at all times
  • Ensure the store is in line with the visual merchandising instructions of the Brand
  • Process balance cash registers with receipts and handle customer refunds and complaints
  • Handle customer complaints and ensure there is a focus on service recovery to enhance customer satisfaction
  • Ensure goods received by the stores are cross checked with the Good Transfer Note (GTN) and report any discrepancies
  • Train / coach store teams in line with brand guidelines. Utilize effectively the coaching tools provided by the Brand/ Company.
  • Lead, coach and manage the performance of staff in line with good people management practices.( utilize effectively PDP?s, PIP?s)
  • From time to time perform other duties as directed by the department manager .
  • Detailed Buying feedback to be provided to brand team at the end of every seasons
  • To ensure regular replenishment is in place as per the process defined.
  • Make commercial decisions based on the analysis of Department Contribution Report, Margin Report and Buy Plan Report
  • To ensure stock loss action plan is in place, and Perpetual stock take to be done as per the SOP
  • Regular self store audit to be done as per the auditors checklist to ensure the compliances.
  • Ensure the safety of company cash & Non-cash assets which include Cash/GVs/Credit note & other physical assets
  • Plan and manage the store team schedule.
  • Analyze the business and take the necessary commercial decisions.
  • Provide Area/Ops Manager with the quality product .feedback.
  • Create and implement the store succession plan (utilizing PDP?s).
  • Execute all the Operations/Brand team directions.
  • Ensure the store is implementing the marketing strategies as per the communication received by the Brand/ Ops or Marketing team.
  • Delegate store team?s areas of responsibilities and monitor its execution.
  • Organize and manage the BOH processes.

Keyskills :

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