Fully responsible for all aspects of Front Office and House Keeping departments.
Rooms Division Manager takes over management responsibilities and led the whole reception team. In addition, the deployment of personnel, to make sure there is sufficient and competent personnel to guarantee the satisfaction of the guests
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.
Ensure SOP implementation in FO & HK departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc.) with the FO Manager & Executive House Keeper.
Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing guest satisfaction and service recovery process.
Meet the FO & HK dept. heads to review & train the staff to upkeep the human capital.
