Stewarding Shift Leader

Job Description

Welcome to voco?, IHG?s new upscale brand.Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.Becoming part of the family, everyone?s a host?Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It?s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched ?Palm West Beach?, a trendy and vibrant spot with an array of exceptional dining concepts. The 141 keys property is scheduled to open its doors to guests in late 2022.You are responsible for:

• Supervise shift operation of Stewarding Department.

• To provide a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.
• To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work , to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To guide and direct the team in ensuring the delivery of standard ways of working.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To supervise general cleaning duties as assigned by the Assistant Manager.
• To supervise the cleaning and washing of dishes according to the established performance standards.
• To supervise cleaning and washing of pots, pans and other kitchen utensils according to performance standards.
• To handle operating equipment and kitchen equipment with care in order to reduce minimum breakages.
• To supervise scheduled garbage runs.
• To strictly adhere to the opening and closing procedures established for the department.
• To have a through understanding and knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals to be used.
• To ensure that the work area is kept clean and organized at all times.
• To ensure that operating supplies are used carefully in order to reduce spoilage and wastage.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• 2 years related experience including at least 1 years in Shift leader capacity
• Strong background in HACCP procedures and application
• Good practical, operational and adequate administrative skills.
• A true ?team-player? mentality and flexible attitude towards a diverse set of tasks
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco? service standards

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