| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | General Engineering Consultancy |
| Functional Area | Not Mentioned |
Sr Tech Supp Professional ResponsibilitiesHandle internal and external customer related issues and concernsPoint of escalation for Level I, 2 & 3 SpecialistsRecord all customer interactions into a CRM (Customer Relationship Management) DatabaseEnsure the safeguarding and efficient use of the Honeywell furnished materials and equipmentDevelop FAQs, Technical Tips, and ?How-To ?videos on Hardware and Software applications with the support of Level IV Senior Support EngineersWork with Senior Support Engineers on new product testing and documentationRead and comprehend technical documents, quick start guides, and configuration documentationActively participate in departmental activities and initiativesAssist in the development of internal documentationDocument all tasks and project activity in Salesforce.com Project LogsMaintains acceptable call evaluation requirementMaintains acceptable VOC requirementUp to 10% travelWe OfferHoneywell offers employees the opportunity to work on the world?s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.Group medical insurance plan life.Paid annual leave and time off work.A culture that fostersinclusion, diversity and innovation.Market specific training and on-going personal development.
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