Lead the team to achieve team?s objectives and goals
Must interact constantly with Sales, Marketing and other CS Parts to remain aware of Business Environment, new Product, market trend and drive Field Operations Strategies
Identify Sales conversion opportunities through Service Customers to support sales
Make sure ServiceKPIs are mainteained and SGE service have continual improvement.
Promote service differentiation by discovering best practices and propagating those practices to other service centers
Manage Service Partners across the region
Make sure Service Network is available in the region by product and it?s being evaluate routinely
Understand Spare Parts Management and Forecasting
Establishing and maintaining strong relationships with clients
