| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
# Manage vendors who may be engaged to assist in developing new initiatives and ensure the delivery of predefinesoutcomes from the vendors.# Provide documentation that shows the linkages between individual projects and the Department?s strategicplan and the Departmental priorities.# Provide a high level Change Management role within the Department.# Provide Benefits Realization reporting on the achievement of projects, post-implementation, that measuresand defines the success of projects in meeting objectives.# Perform other responsibilities associated with the position as appropriate.# Ensure the creation of industry standards that include measurable objectives and KPIs.# Provide routine progress briefings on the development of defined projects to the Department.# Ensure project deadlines and objectives are met to pre-defined requirements.# Maintain effective communication with internal and external stakeholders and service partners.# Manage the development of projects that may involve resources from multiple-disciplines, such as IT, policies,products, service delivery.# Develop forward plans (road maps) that align with the Department?s priorities.# Analyze current customer service performance and provide gap analysis. Identify and recommend policies &procedures that meet the customer?s and Department?s needs.# Develop and manage SLAs relating to services provided by vendors, stakeholders or partners.# Provide high quality project management services to the Department that align to standard PM methodologyincluding the development of timelines and standards project documentation.# Perform research market and customer segmentation to identify customer needs.# Establish and develop new products/services that meet the needs of customers and the Agency?s legislativerequirements.# Represent the Department in the Agency?s project management meetings, meeting functions and events.# Provide high quality briefings and reports to the department (written, verbally and by formal presentation).# Monitor project performance post implementation and assist operations management where required.Education# Bachelor degree in Business Administration from a recognized university.
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