Spa Reception - Recreation - InterContinental Hotels Group? Dubai Festival City

Job Description

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.The InterContinental Hotels Group? properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

• Actively look for opportunities to up sell Signature Treatments and day Spa Packages to drive maximum revenues and GOP
• Welcome guests to the Spa and offer detailed explanations on all treatments if required
• Make personal suggestions to guests of treatment recommendations based on time, budget, concerns
• ACTIVELY DEMONSTRATE THE ?ACTIVE RETAIL SKILLS? TO OFFER A FULLY CUSTOMISED EXPERIENCE TO GUESTS
• Use the ACTIVE Retail tool to close the sale based on Therapists recommendations.
• Ensure accuracy in bookings and guest profile information; walk-in guests, booking over the phone or via email
• Be familiar with discounts and special offers
• Be comfortable and confident working with several guest requests at one time and ensure accuracy and attention to detail
• Conduct yourself in a professional, genuine and caring manner and set the tone for the guest experience
• ENSURE A CORRECT LEVEL OF RETAIL PRODUCTS ARE KEPT ON HAND IN THE LIFESTYLE BOUTIQUE TO GUARANTEE ALL RETAIL PRODUCTS ARE AVAILABLE AND DISPLAYED AS PER BRAND STANDARDS
• FOLLOW OPENING AND CLOSING REPORT PROCEDURES, INCLUDING THE CASH AND CREDIT CARD HANDLING POLICY AND REQUIREMENTS
• Use time efficiently when following opening and closing procedures to ensure all areas of the checklist are completed in a timely manner
• Actively participate in Spa events either within the Spa facility or off site
• Deliver an unrivalled guests experience for each and every guest by following department SOP?s
• Stay true to product brand standards and understand the meaning of a brand promise

• Look smart ? well groomed
• Great communication skills
• Strong technical skills on treatments
• Great up-seller
• Excellent computer skills

Keyskills :