Spa Cleaning Supervisor

Job Description

SCOPE / BUSINESS CONTEXT? A Full Time position based at JW Marriott MarquisDubai.? Number of Direct Reports -7? Titles of Direct Reports AttendantsCANDIDATE PROFILEExperience:? Minimum 3years of experience asa supervisor in HotelsSPECIFIC DUTIESThe following are specific responsibilities and contributions critical to thesuccessful performance of the position:Balanced Scorecard Results:Implements strategies and executes activities to drive and continuouslyimprove financial results, guest satisfaction, human capital index and marketshare.Essential Functions? To be changed and readyfor work at appointed time as shown on Rota. Ensuring your uniform and badges are worn asto Hotel Standard. If you are sick, ringin before duty commences and speak to the Director/ Supervisor.? To sign for any keys youmay have and to be responsible for that key during your shift. Never loan your key to anyone, even a workcolleague. Return and sign key back inbefore leaving the hotel.? To conduct departmentalopening up / closing down procedures according to shift allocation.? To systematically checkall spa, pool and health club areas to ensure they have been cleaned andserviced to brand standards? To supervise the work ofthe spa cleaner providing assistance and support and taking corrective measuresshould the standard of work deviate from the Hotel standards? To ensure any V.I.P orspecial requirements are provided and are ready for guests on arrival.? To make sure that youcarry out the day briefing and the 15 minutes training with all spa associates.? The co-ordination oftraining and orientation of your team members. Maintaining training records andupdating accordingly and assisting in the measuring of Hotel standards? Report and follow up onall maintenance requests on a daily basis.? Conduct the correct handover procedure for each shift? To assist in Inventories.? To attend or holdtraining sessions when required? To hold team meetings andproduce an action plan for the director and ensure these are followed up.? To carry out your teams 1;1 meetings and staff appraisals? To assist in building andmaintaining an efficient team of staff by taking an active interests in theirwelfare health safety training and development.? To assist in maintainingdiscipline within department.? To ensure alldepartmental practices and procedures to be confident in their implementationand assist in the necessary modification of any as requested? To supervise the deepcleaning of all spa, pool and health club areas etc.? To ensure all requestsfrom guests are carried out.? On completion of theshift ensure that all rooms are lockedclean and tidy and that corridors are clean and tidy? To ensure all trolleysare tidy at the end of the day and that the worksheets for staff have beensigned if any.? To maintain a smoothworking relationship with associates of other departments? To ensure that all spacleaner hand over all lost property as soon as it is found and that it is recorded according to the hotelstandard? To be fully conversantwith standard cleaning procedures and the correct usage and dosage of eachcleaning chemical. To be aware of andadhere to, Health and safety Regulations and to ensure that these are compliedwith at all times.? To report to concerndepartment any maintenance faults or hazards in public area, corridor orequipment immediately.? To report to concerndepartment any damaged fixtures and fitting which needs replacements.? To ensure all departmentequipment, service rooms and store cupboards are maintained at the requiredstandard and are left clean, tidy and locked at the end of each shift.? To follow the correctprocedure for the storage and recording of lost property.? To be aware of allcurrent Company and Departmental Policies and Procedures. Ensuring that these are adhered to at alltimes.? To attend all StatutoryTraining, Job Training Sessions and Communication Meetings.? Attendsmeetings and training sessions/ courses that may be beneficial to you and yourdepartment on request from your director.? To be aware of and carryout all Hotel Security.? To report any suspiciousperson(s) or packages immediately to the duty manager.? To be aware of theHealth, Safety and Hygiene Regulations at work? To take correct action inthe event of a fire. Demonstrates a working knowledge of fire prevention and toensure that staff follow the hotel evacuation procedures on hearing the alarm? To maintain a cheerfuland polite attitude to our guests and colleagues at all times and to use theguests name if known.? To ensure any guestcomplaints are investigated and rectified to the guest s satisfactionimmediately. Any serious complaints should be referred to the Director for herattention.? Co - operate andcommunicate with your associates, supervisors and management to ensureeffective team work and high moraleOTHERSafety and Security? Reportwork related accidents, or other injuries immediately upon occurrence tomanager/supervisor.? Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.? NotifyLoss Prevention/Security of any guest reports of theft.Policies and Procedures? Followcompany, hotel and department policies and procedures.? Follows Marriott International Hotels LimitedRegional Office policies and procedures? Protectthe privacy and security of guests and coworkers.? Maintainconfidentiality of proprietary materials and information.? Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.? Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.? Performother reasonable job duties as requested by Supervisors and Management.? Workinghours as required to do your job but normally not less than 48 hours per week.Guest Relations? Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.? Assistother employees to ensure proper coverage and prompt guest service.

Keyskills :
Spa Cleaning Supervisor