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Software Support Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   07 Apr, 2023
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

úÿÿÿÿÿÿÿÿUnderstand company?s product offerings.úÿÿÿÿÿÿÿÿERP Product Support / Implementation,úÿÿÿÿÿÿÿÿUnderstand and Map the Software Process with client requirement,úÿÿÿÿÿÿÿÿGAP Analysis, Provide Support / Training to the Client for ERP,úÿÿÿÿÿÿÿÿHandle Client Request and Issues, Application Monitoring and Reporting,úÿÿÿÿÿÿÿÿMaintaining Daily Log for all the Actions performed.úÿÿÿÿÿÿÿÿCommendable solution to all client?s technical queries. Commendable solution to all client product queries.úÿÿÿÿÿÿÿÿEnsure the customer balance status prior to giving support & response in suitable manner with win situation.úÿÿÿÿÿÿÿÿMaintain technical documentation & CRM.úÿÿÿÿÿÿÿÿAssessment of infrastructure. Co-ordination With team & Seniors.

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