Soft Services Manager

Job Description

The opportunityYou will have an exciting opportunity to work with a prestigious client and deliver first-class services to meet their needs. You will have the opportunity to work with a talented team of professionals and make a significant impact on the clients operations. If you are passionate about delivering first-class service and have experience in facilities management and hospitality, then this could be the perfect role for you. Your responsibilities will include:

• Understanding the clients objectives and developing property-specific operating strategies to achieve those objectives.
• Ensuring that the facilities management services provided to the client are of the highest quality.
• Directing a team of professionals, including direct reports, service providers, contractors, and building employees, to ensure the successful implementation of all approved initiatives and programs.
• Ensuring that all aspects of the soft services, such as cleaning, security, catering, and hospitality, meet the standards of excellence that are expected in a tier 1 environment.
• Working directly with the client to build strong relationships and ensure that their needs are being met.
• Ensuring that all service level agreements are met, and that the client is satisfied with the level of service provided.
• Being the point of contact for any issues or concerns that the client may have and will work to resolve these issues in a timely and effective manner.
• Driving Maces workplace experience, sustainability, and technology advancements to the client.
• General administration of department, (holidays, training, performance reviews etc.).
• Updating and maintaining official safety documents, liaising with government authorities.
• Maintaining full financials awareness and control.
• Meeting KPIs and SLAs defined within the contract.
• Promoting Safety First, No Compromise.
• Preparing and distributing quarterly/annual business review (QBR / ABR) information to clients satisfaction.
• Organising fire evacuation and first aid training for employees.
• Managing the delivery of all facilities management services customers liaison and service contractor management across your portfolio.
• Delivering superior customer service and develop key tenant stakeholder engagement.
• Managing and maintaining building operations to deliver high quality, efficient and cost-effective management of the building.
• Managing operating expenditure, resources, projects, budgeting, produce and present monthly reporting and financial reporting.
• Ensuring risk management, HSE, site safety, audit and inspections are completed and compliant.
• Involving in services review and development of best practices and implementation.
• Ensuring all site staff are adequately experienced, qualified, and trained.
• Identifying training needs and ensuring induction training for all new starters.
• Ensuring site staff are familiar with and have access to all relevant Mace management system documentation and instructions.
• Ensuring that all proposed sub-contracted service providers and suppliers are adequately vetted for management capability prior to award of contract.
• Actively monitoring and reviewing all sub-contracted service providers and suppliers on site for satisfactory performance.

About youYou will have international experience in workplace management. You have in-depth knowledge of health and safety management. You will need to have a deep understanding of the hospitality industry and you are able to apply that knowledge to your work in order to ensure that the clients expectations are met. You have a deep understanding of facilities management and be able to apply that knowledge to your work. You are digitally savvy, can build lasting client relationships and provide support to strong, motivated construction teams. You are capable of establishing a good relationship with clients, customers and service providers. You are client-focused and deliver to the client what we promise. You have excellent communication skills both written and oral, are able to build strong relationships with the client and your team. You are highly organised and able to manage multiple priorities simultaneously. You will be hungry to grow your career and enjoy the opportunities Mace have to offer. #LI-OnSite

Keyskills :
Stakeholder Engagementfacilities managementeuropeFacility Management

About Company

Since day one, we have relentlessly pursued a better way. Our purpose - to redefine the boundaries of ambition - is the reason we do it. We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world. Today, we remain a privately owned business that has grown organically across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way. Our culture respects equality, values diversity and encourages individuality - accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation. Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. Its the reason why we continue to grow and its the secret to how weve built some of the worlds most renowned buildings. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact inclusiverecruitment@macegroup.com to speak to a member of our team.You can read our diversity and inclusion strategy here .