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Social Media Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   27 Dec, 2023
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Our client is a˙multinational real estate development˙company.˙They are now looking for a˙Social Media Agent˙to join them.˙Roles & Responsibilities˙

  • Receives and responds to social media, email, mail, and phone inquiries from internal and external business and residential customers regarding a wide variety of matters. Supports company initiatives and promotions.
  • Evaluate the problems of the customers and provide logical lasting solutions with best-in-class customer satisfaction
  • Educate customers on procedures, and processes to ensure the interaction is valuable to the customer
  • Ensure escalations are followed up within the specified timeline
  • Build customer loyalty by follow-up of customer social media enquiry
  • Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company
˙

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