hireejobsgulf
Register for Job

Shopping Experience Group Leader

1.00 to 10.00 Years   Dubai, United Arab Emirates   18 Dec, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Overview of the roleThe purpose of this role is for the more experienced team members to coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.ÿWhat you will doÿCustomers

  • Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer)
  • Customer guidance is in place to ensure an easy customer flow
  • Ensure the waiting timeÿand queuing policy are maintained as per bench mark
  • Co-workers are ready and available to help customers
  • To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
  • Support the co-workers when they cannot resolve customer?s complaints , dealing positively and quickly with the issues raised by our customers
  • Spending my working time on the shop floor,ÿÿsupporting theÿÿÿÿÿÿÿÿco-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits
  • Passing the customer feedback to my Senior in order to improve our services
  • Knowledge about competitors and local market
ÿPeople Management and Development
  • Through own example, actively work to secure the IKEA Values
  • Communicate with theÿco-worker and customers in a friendly and engaged manner
  • Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
  • Ensures that the co-workersÿare trained in their job and are able to give the right information?s to our customers
  • Ensure that the co-workerÿare providing an excellent customer service and acknowledge the customers
  • To keep a high communication level with the teams members and co-workers so theyÿcan perform their roles effectively
  • One on one meeting on weekly basis with the co-workers to provide feedback
ÿFinancial
  • To ensure that all co-workers are aware of ourÿtargets sales, services and EBP?s
  • Find for more effective ways of working in order reduce costs
  • Ensure that all department SOP are shared with the co-workers

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved