Service Relationship Associate - UAE Nationals encouraged to apply

Job Description

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citis policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.Key Responsibilities:

• Manage end to end queries for CPC and CG customers mapped to RM.
• Support CPC RMs or RMs that have a larger book of CPC clients.
• Be the Checker profile on Documentations.
• Involved in SRA Oasis & GCB Projects.
• Ensure consistently strong and proactive support is given to Relationship Managers through timely and error-free execution of trades and all other aspects of service and customer relationship management.
• Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.
• To ensure all work processes are executed in compliance with Banks policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business & financial objective, and as per regulatory requirement
• Review MIS received from Singapore on a regular basis for OASIS Non-Matching Report and co-ordinate with respective Service Relationship Associates to regularize the same.
• Review OASIS - CSL - INEX Report and co-ordinate with respective Relationship Managers / Service Relationship Associates to regularize the same.
• Ensure all aspects of the departments administrative functions are carried out effectively and completely in accordance to approved operating procedures of the Business.
• Complete/follow-up documentation for clients transaction/investment needs or due diligence purpose.
• Resolve customer queries received through various channels (Email/Phone/Face to face interaction etc.)
• Follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).
• Follow the banks processes for verification of documents, retention of documents, processing of instructions, servicing of clients and resolution of complaints/queries.
• Ensure consistently strong and proactive support is given to Relationship Managers through timely and error-free execution of trades and all other aspects of service and customer relationship management.
• Review Daily Branch Account Opening / Maintenances outstanding cases and co-ordinate with respective Service Relationship Associates to regularize the same and to avoid rework.
• Establish a periodic check (Weekly) to ensure that the SRA recording lines are working and can be retrieved in all Locations.
• Drive service initiatives by assisting clients and relationship managers towards delivering seamless service fulfilment.
• Drive Banks digitization strategy by actively preparing clients to be digitally equipped
• Ensure to follow laid down processes and controls of the bank and regulators.
• Foster team work and work toward optimization of team contribution.
• Imaging / Routing to relevant operations for transaction execution
• Be a backup for Branch / FC Service staff whenever necessary

• Previous relevant experience preferred
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems
• 3 -5 years banking experience ideally in client-servicing

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-------------------------------------------------Customer Service-------------------------------------------------Service------------------------------------------------------Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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About Company

Citigroup Inc. or Citi (stylized as citi) is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was subsequently spun off from the company in 2002.Citigroup owns Citicorp, the holding company for Citibank, as well as several international subsidiaries. Citigroup is incorporated in Delaware.