Service Manager (Multi Brands Automobile Workshop)

Job Description

SECTION I: POSITION SUMMARYTo oversee all the workshop functions. This includes the staff, premises and workshop utility business operations. SECTION II: KEY DUTIES & RESPONSIBILITIESKEY RESPONSIBILITIES? To provide detailed input for the quotations, planning and reviews of all workshop projects.? To determine the work prioritisation and task allocation for all workshop tasks.? To oversee workshop staff so that appropriate information, instruction, training and guidance is provided when required.? To be responsible for the health and safety and welfare of staff and customers in the workshop.? To be responsible for the security and efficient running of the workshop and to consider improvements and efficiencies wherever possible.? To organize appointments, collections, transportation and support for the workshop when required.? Liaise with sales, accounts, parts and to GM or Director. MAIN DUTIES AND RESPONSIBILITIES? Duties will include but not limited to tasking and supervision of the following areas in compliance with ESHMS?Fabrication, Mechanical maintenance, Sanding and blasting, spray painting? ADMINISTRATION: Managing accurate maintenance and service records, suppliers cost competitiveness and quality, purchasing and ordering of supplies and consumables.? WORKSHOP OPERATIONS: Oversee workshop operations, responsible for workshop and yard safety compliance.? Compliance with company ESHMS within area of operations.? To ensure that production and productivity are maintained in accordance with work schedules.? Monitor and action field faults and non-compliance? Scheduling mobilisation/demobilisation equipment and service delivery provisions.? Develop and implement department targets, control costs to budget limits.? Conduct review meetings of order execution status; communicate with customer in case of delays.? Development of team, motivate staff to ensure that they fully comply with all legal and company policies and procedures.? Assist with establishing and implementing plant policies and procedures.? Ensure effective communication with senior and subordinate staff for smooth operation of estimates.SECTION III: KNOWLEDGE, SKILLS, COMPETENCIESTo have the ability to work to company times and schedulesDemonstrate good communication skills with colleagues and customersAble to plan, supervise and monitor staff in a workshop environmentProficient in planning, undertaking, finishing and costing workshop projectsWith knowledge of servicing and repair of car and light commercial vehicle componentsDemonstrate knowledge of Health and Safety LawDemonstrate basic literacy & numeracy including basic computer skills Driving licence for light vehiclesEducational Qualification: Bachelor?s degree preferably Mechanical or Automotive Engineering graduateYears of Experience: 5 years of managing overall workshop operation Job specific skills: Financials & DimensionsFunctional scope: Garage BudgetReporting Staff: Service Advisers, Workshop Supervisor, Foreman, Store In charge and EstimatorsWorking Environment, Communication & Decision-makingWorking Environment : WorkshopInternal Relationships : Colleagues, Manager and Higher ManagementExternal Relationships : Customers and SuppliersDecision Making : Managing Financial Responsibilities, Approval of monthly reports and schedules

Keyskills :
Service Manager Maintenance Manager Workshop Manager Electromechanical