| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $3,000 - $4,000 |
| Industry | Consumer Electronics; Automotive Repair, Spare Parts, & Support Services; Installation & Technical Services |
| Functional Area | Not Mentioned |
We are urgently hiring a SERVICE MANAGER for the NEWMATIC GROUP in Dubai, Jabel Ali Freezone.˙We, Newmatic Group, a Trading Company established in 1993, deal with the high-level Trading of Commercial Laundry Equipment, and we are one of the Leading world-class Laundry Equipment suppliers & Laundry Solutions providers in the entire Middle East. We are a group of companies with 4 Divisions & Branches in UAE, Qatar, and Saudi Arabia.Job Responsibilities: 1)˙˙˙˙˙Oversee all AMC, Warranty, and Paid service activities to ensure customer satisfaction and meet departmental objectives.2)˙˙˙˙˙Build and maintain strong customer relationships to enhance spare parts sales, including client visits and follow-ups.3)˙˙˙˙˙Introduce new AMC clients to company policies and contract conditions upon signing.4)˙˙˙˙˙Manage service staff schedules and conduct regular visits to clients under warranty or paid service contracts.5)˙˙˙˙˙Review and analyze warranty claims, ensuring compliance from vendors, addressing the root causes of repeated claims and coordinating with the project department.6)˙˙˙˙˙Provide technical assistance and training to service technicians on new equipment and processes.7)˙˙˙˙˙Develop and monitor KPIs for the department, focusing on customer satisfaction, budget achievement, and optimization of technician productivity.8)˙˙˙˙˙Conduct quarterly audits, meetings, and updates on service operations and customer interactions.Work Location: Jabel Ali Freezone, DubaiSalary Range: AED 15000 (All includes) + Company Car & FuelReady to join within 15-30 days. (Candidate must be available in UAE.)Important Note*:UAE Car License is mandatory.What is your Current Salary Package & Expected Salary Package (AED)?Obin MillanHuman Resource ManagerNEWMATIC INTL FZCO ? Head Office
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