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Service Management Delivery Lead

1.00 to 10.00 Years   Dubai, United Arab Emirates   22 Nov, 2021
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Our client is now recruiting for a?Service Management Delivery LeadContract Duration: 12 months?Principal Accountabilities

  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
  • Good knowledge and experience on all stream of service management such as Incident management, Change management and problem management
  • Primary contact within the region for all Risk related activities, Incident, Problem, change related activities and producing Management Information at a regional level on various Service Performance on IT systems.
  • On-boarding of new IT services to meet company?s standards
  • Manage a portfolio of complex initiatives that span one or multiple lines of business
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Manage project scope and changes
  • Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
  • Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
  • Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and stakeholders
  • Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to Group?s standards
  • Provide support and guidance to local and regional staff across the region, who in turn support our customer base, whilst also working within a global team to work towards delivering global services and standards.
  • Demonstrating active leadership and communication, even to senior stakeholders independently
  • Identifying opportunities based on data to drive Service Improvement Plans with various GBGF teams

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