Provides and assists with generating sales proposals, technical assistance, and invoice dispute resolution and accounts receivable feedback.
Participates in manager/supervisor on-call stand-by rotation as dictated by business unit policies and procedures.
Provides immediate supervision to the service technicians/supervisors that are working within the specific business segment.
Ensures that service technician performance meets customer requirements by providing management and communication between service technicians and customers.
Provides leadership to the specific team of technicians to ensure that the team is operating within the guidelines of the company and the business unit while conforming to state and local codes.
Enforces the technician routines and the policies of the company and the business unit with emphasis on safety.
In the event of injury or incident, ensures that all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of the company policy.
Actively participate in and recommend candidates for hire.
Conducts monthly safety meetings that are conducted with the service technicians
Manages disciplinary measures when they are needed but should inform all critical issues with the senior service manager.
Be proficient in the understanding of service reporting metrics to lead and manage the business results of the team
Perform two safety observations per month.
Ensures safety rules, policies, awareness and practices are followed, documented and corrective measures are implemented. Maintain safety as the number 1 priority at all times.
Conducts timely, complete and meaningful performance management conversations, including growing careers.
Reviews Technician Productivity Report each month and provides feedback to service technicians. Feedback includes areas where productivity needs improvement and also provides recognition for outstanding performance.
Monitor technician labor hours for efficiency and safety.
Ensures work orders and time sheets are accurate.
Participates in all hiring activities
Responsible for managing revenue goals as set in annual strategic planning.
Coordinate all HR related issues.
Help identify and develop policies and procedures for continuous aggressive improvement.
Identifies, maximizes and communicates all prefabrication opportunities.
Conducts timely, complete and meaningful performance management conversations.
