Service Designer (Dubai)

Job Description

About usHuspy is on a mission to improve the home buying ecosystem for everyone through convenience, clarity, and care.We believe buying a home should be something to celebrate.Getting your own home is a high point in our lives, we want to build an experience that matches that feeling ? without the hassle. Thats why our mission is to simplify the home buying process and make it an actual enjoyable moment for everyone.Were looking for someone who is deeply curious about innovation in this sector. Theyre not only a believer of the impact technology has on the home buying process, but someone who lives, breathes and evangelizes it.We?re building something awesome. Just imagine what you can create here ? for the industry, for Huspy, and for yourself.Responsibilities

• Create new customer journeys and service prototypes that help us evaluate the value we can deliver to our customers, both conceptually and from a usability perspective.
• Design across channels and touch points, understanding the different actors, systems and infrastructure in the end to end service.
• Recognize and solve gaps across all our Business Units and optimize tools to craft optimal experiences and drive team efficiency.
• Develop controls and risk mitigation strategies to ensure business continuity and prevent service failures.
• Work with cross-functional teams to communicate the voice of the customer/partner and inform business owners the impact of proposed changes.
• Obsess over every touchpoint of our partners and homebuyers experience.
• Create a reporting mechanism to department leaders to measure Support teams performance and identify opportunities for improvements.
• Partner with dependent functions to fully implement work products - Knowledge Base, Learning, Quality, Coaching, Partner Products...
• We need to deliver features to the market in a quick and seamless way.You will take ownership of your work while delivering a consistent service design across the organization. You are 100% Autonomous.

Requirements

• 3+ years of experience in Service design.
• Leverage existing methods and tools like service blueprinting, ecosystem mapping, ideation methods, prioritization, rapid prototyping, storyboarding, and frame working to strategically define ideal experiences.
• Take a creative systems thinking approach and are able to lead conversations in a cross-functional environment
• Can explain and perform customer-centric methodologies to orchestrate service interactions, both front stage and back stage.
• An ability to understand the value of design within a business context, and able to offer considered point of view and direction on designs.
• Experience undertaking discovery user research as well as validation testing of products & services
• Able to collaborate in a team-based environment, give direction, set a vision, and plan deliverables for execution.
• Have strong verbal and strategic presentation skills.
• Customer Obsession. You strive for delivering ?wow? moments throughout all the touch points of the customer journey, connecting the dots and delivering a consistent experience through static or interactive media.
• Market & Trends Awareness. Maintain awareness of current industry and technology standards, competitive landscape, and market trends.
• Humble & Collaborative. You thrive on feedback.

We?re building something awesome. Just imagine what you can create here ? for the industry, for Huspy, and for yourself.Team structure & cultureYou will be joining a growing multidisciplinary human-centred design team including product & service designers, content designers and user researchers who are passionate about meeting our customer needs. We work in collaboration with product managers, data analysts, real estate experts, mortgage experts, and many others to solve complex challenges and craft powerful experiences that highlight our products? unique capabilities.We work in a dynamic, fast-paced environment that requires all of us to work hard and hustle, but we always make time to hang out, reflect, and celebrate. Sounds like you? Apply below!

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