Use your solid grounding of all facets of human-centered design and Design Thinking principles and methodologies, to create intuitive and inclusive services that solve real whole problems for users and manage any unknowns, chaos and complexity that can arise at any point in the service design lifecycle.
Collaborate with teams, stakeholders, and users to expose and map the service context. Identify critical factors and insights and priorities value-driving opportunities to deliver business and customer value.
Understand complex regulatory frameworks and the clients organizational dynamics and translate or extend the service proposition across from non-digital to an integrated digital and channels.
Run and participate in client workshops to understand the service design requirements, drive alignment, get clarity and achieve shared understanding.
Collaborate with the experience design team to develop ideas and validation of hypotheses and concepts through ideation, research, and testing activities.
Collaborate with technical teams to understand and integrate technical enablers and limitations into the service design.
Provide the necessary understanding to map journeys, flows, interactions, and dependencies above and below the service?s line of visibility.
Provide support and where needed hands-on guidance to the UX team in their creation of wireframes and interaction flows
Present experience design deliverables to internal teams, service owners and stakeholders.
Flex your entrepreneurial skills and strategic thinking to help the agency grow its business and capabilities, including scaling up the team once established.
