| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
CategoryProject ManagerLocationDubai, UAEExperience10 years? Understand the challenges of business operation and service delivery and forecast future condition? Define, Implement and Manage SLAs for assigned services and ensure delivery of service to agreed levels? Understand business priority, ensure services are aligned to priority? Develop a view of customer experience and service performance? Proactively identify with Manage service provider and deliver service improvement plans (SIPs) required to maintain or improve IT service levels? Regular Service reviews with business to demonstrate performance and review services undertake customer satisfaction measurement and improvement? Act as an escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution? Be the custodian of live IT service, approve changes to assigned services to ensure impacts are understood and IT service performance is not negatively impacted? Ensure delivery of new services, followed governance practices including service level requirements, measurement capabilities, and agreement with business areas? IT Technical background and ability to understand the Business Units requirements and drivers? Build excellent relationships with designated customers in the business and shareholder areas to align IT Services to business objectives? Manage and develop an effective customer service model for all IT Services? Develop and manage service assurance framework and monitor all the IT services ( emerging technologies)? Develop a comprehensive business case for the IT Support and Services initiative and follow a defined governance approachSkillsService Delivery Manager, ISO, Quality Assurance, Service DeliveryApply now
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